Frequently Asked Questions - All Products
Frequently Asked Questions
Glass Cutting Boards
Q: What size are the glass cutting boards?
A: Our glass cutting boards measure approximately 12" x 15", providing plenty of space for meal prep, serving, or display.
Q: What material are they made from?
A: All our cutting boards are made from premium tempered glass, which is durable, heat-resistant, and designed for everyday use.
Q: Are they dishwasher safe?
A: Yes! All our glass cutting boards are dishwasher safe for easy, convenient cleaning.
Q: Will the designs fade or scratch off?
A: No. Our designs are printed with high-quality, fade-resistant ink that maintains its vibrant colors even with regular use and washing.
Q: Do they have non-slip feet?
A: Yes, each cutting board comes with protective non-slip rubber feet to keep it stable and secure during use.
Q: Can I use them as hot pads?
A: While the glass is heat-resistant, we don't recommend placing extremely hot pots or pans directly from the oven or stovetop onto the board.
Tumblers & Drinkware
Q: What size are the tumblers?
A: Most of our tumblers are standard 20oz size, perfect for coffee, water, or your favorite beverages.
Q: Are tumblers insulated?
A: Yes! Our tumblers feature double-wall insulation to keep drinks hot for hours or cold all day long.
Q: Do tumblers come with lids and straws?
A: Yes, most tumblers include a spill-resistant lid. Check individual product descriptions for specific details.
Q: Are tumblers dishwasher safe?
A: We recommend hand washing tumblers to preserve the design and insulation quality. Use warm soapy water.
Q: Can I customize a tumbler?
A: Yes! We offer custom tumblers and water bottles. Contact us at support@celiascreativecreations.com with your design ideas.
Q: What designs do you have for tumblers?
A: We have a wide variety including lifestyle quotes (Boss Mama, Tired but Fabulous), themed designs (Book, Cat, Horror), seasonal (Pumpkin Spice), sports (Fishing, 49ers), and pop culture (K Pop, Stitch).
Etched Glass Mugs
Q: What teams are available for etched mugs?
A: We carry NFL teams including Chiefs, Cowboys, Commanders, 49ers, Raiders, Rams, Packers, Dolphins, Eagles, and general football designs.
Q: What size are the glass mugs?
A: Our etched glass mugs are standard beer mug size, typically 26oz.
Q: Are the etchings permanent?
A: Yes! The designs are etched into the glass, making them permanent and dishwasher safe.
Q: Can I use them for hot beverages?
A: While they can hold hot liquids, they're designed primarily for cold beverages. The glass may become hot to touch with very hot liquids.
Halloween Bags
Q: What are Halloween bags used for?
A: Perfect for trick-or-treating, Halloween parties, or storing candy and treats!
Q: What designs are available?
A: We have fun designs including Candy Hunter, Boo, Bruh, Cow, Chicken, Moo-d, Dino (2 styles), and Blue Dog.
Q: What size are the bags?
A: Check individual product listings for specific dimensions.
Custom Products
Q: How do I order custom tumblers or water bottles?
A: Contact us at support@celiascreativecreations.com with your design ideas, text, colors, or images you'd like included.
Q: How long does custom work take?
A: Custom orders typically require 5-7 business days for production, plus shipping time.
Q: Is there a minimum order for custom items?
A: No minimum! We're happy to create single custom items or bulk orders.
Ordering & Shipping
Q: How long does shipping take?
A: Orders are processed within 2-3 business days and typically arrive within 5-7 business days after shipping.
Q: Do you ship internationally?
A: Currently, we ship within the United States. International shipping may be available in the future.
Q: Will I receive tracking information?
A: Yes! You'll receive an email with tracking information once your order ships.
Q: Do you offer free shipping?
A: Use code WELCOME10 for 10% off your first order! Check our current promotions at checkout for shipping deals.
Returns & Exchanges
Q: What is your return policy?
A: We offer a 30-day return policy. Items must be unused, in original condition and packaging. See our Shipping & Returns page for full details.
Q: What if my item arrives damaged?
A: Contact us immediately at support@celiascreativecreations.com with photos. We'll arrange a replacement or full refund at no cost to you.
Q: Can I return custom items?
A: Due to their personalized nature, custom items are non-refundable unless defective or we made an error.
Q: How long do refunds take?
A: Once we receive and inspect your return, refunds are processed within 5-7 business days to your original payment method.
Gift Giving
Q: Are these good gifts?
A: Absolutely! Our products make wonderful gifts for housewarmings, birthdays, holidays, sports fans, teachers, book lovers, and more.
Q: Do you offer gift wrapping?
A: While we don't currently offer gift wrapping, our products arrive well-packaged and ready to give.
Q: Can I include a gift message?
A: Yes! Add a note in the order comments at checkout and we'll include it with your order.
Still Have Questions?
If you don't see your question answered here, please contact us at support@celiascreativecreations.com. We're happy to help and typically respond within 24 hours!