Shipping & Returns
Shipping & Returns Policy
Shipping Information
Processing Time: All orders are processed and shipped within 2-3 business days (Monday-Friday, excluding holidays).
Shipping Methods: We ship via USPS and other reliable carriers to ensure your items arrive safely.
Shipping Rates: Shipping costs are calculated at checkout based on your location and order size.
Delivery Time: Once shipped, most orders arrive within 5-7 business days for domestic orders.
Order Tracking: You'll receive a tracking number via email once your order ships so you can follow your package every step of the way.
Returns & Exchanges
30-Day Return Policy: We want you to love your purchase! If you're not completely satisfied, you may return your item within 30 days of delivery for a full refund or exchange.
Return Conditions: Items must be:
- Unused and in original condition
- In original packaging
- Accompanied by proof of purchase
How to Return: Contact us at support@celiascreativecreations.com to initiate a return. We'll provide you with return instructions and a return authorization number.
Refund Processing: Once we receive and inspect your return, we'll process your refund within 5-7 business days. Refunds will be issued to your original payment method.
Return Shipping: Customers are responsible for return shipping costs unless the item is defective or we made an error.
Damaged or Defective Items
If your item arrives damaged or defective, please contact us immediately at support@celiascreativecreations.com with photos of the damage. We'll arrange for a replacement or full refund at no cost to you, including return shipping.
Questions?
If you have any questions about shipping or returns, please don't hesitate to contact us at support@celiascreativecreations.com. We're here to help!